Trapp Trust

Trapp Technology’s Response to COVID-19

March 17, 2020

As we continue to assess and respond to the impact of the coronavirus outbreak, we want to reassure you that the well-being of our customers, partners, and employees are our top priorities. Trapp Technology has deployed a multi-level action plan to address the potential severity of the COVID-19 pandemic. Our ability to be prepared for a crisis has enabled our teams to be fully operational as we continue to support your organization’s business continuity needs while also doing our part to limit the spread of coronavirus.

We are paying close attention to the developments of this outbreak and are monitoring the guidance offered by the Centers for Disease Control (CDC) and Arizona Department of Health Services. With these guidelines in mind, we will continue to operate with flexibility and care as we navigate the situation.

Delivery of Service

Providing the same award-winning level of service to our customers as they manage the fluctuations in their daily operations is critically important to us. In a time when many things are uncertain, we are committed to maintaining normal operations and do not expect to see an interruption of service resulting from COVID-19-related challenges. Our 24/7 U.S.-based support, IT managed services, cybersecurity managed services, and internal teams are operating normally and are available to provide assistance when needed.

Being mindful of the current circumstances, it is our responsibility to protect the health of our employees and customers during this pandemic. As a result, some in-person services may be rescheduled, modified, or conducted via online web conferencing tools whenever possible. We will continue to adapt to the situation as needed and appreciate your flexibility as we work through this together.

Our Team

Trapp Technology leadership has taken the following actions within our employee workforce in response to the COVID-19 outbreak:

•  Recommendation and support of full-time remote work for all employees to limit person-to-person contact and maintain current high performance of Trapp Technology’s services
•  Recommendation of virtual meetings
•  Restricting in-person visitors to the Phoenix office
•  Suspension of all business travel, international and domestic, unless business-critical
•  Disclosure of all personal travel by employees
•  Suspension of large work-related gatherings, in and outside the workplace
•  Recommendation for preventative action including social distancing
•  Increased disinfecting of high-touch surfaces within the office

Customer Resources

As always, you can reach our support team 24 hours a day by initiating a support chat on our support page. For real-time updates to our COVID-19 action plan, please visit trapptechnology.com/trapp-trust.

Status and Maintenance Information

Cloud Platform Uptime

100%

Last 30 Days

100%

This Quarter

99.909%

Last 365 Days

Upcoming Maintenance Schedule

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08apr11:00 pm09(apr 9)1:00 amScheduled MaintenanceManaged Application Cloud (Software Hosting)

Event Details

Maintenance Window Details
Maintenance Type: Scheduled Maintenance
User Impact: Managed cloud application users could be affected
System Availability: During this maintenance window:
System will be available on an intermittent basis
Affected Applications and Systems: Access to hosted infrastructure.
Technical Notes (if applicable)
Expect intermittent availability during the maintenance window.

If you have any questions or concerns about this maintenance window, please contact your account representative as soon as possible.

Time

8 (Wednesday) 11:00 pm - 9 (Thursday) 1:00 am

Contact Trapp Technology Today!

Contact Trapp Technology Today!

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