Trapp Technology is Recognized for its Commitment to Innovation, Rapid Growth and Outstanding Customer Service
PHOENIX, August 29, 2018 ─ Trapp Technology, a leading IT solutions provider that excels at bringing affordable, enterprise-level technology to businesses of all sizes, was awarded a 2018 Stratus Award for excellence in Cloud Computing in the Managed Service Provider category by the Business Intelligence Group. The Stratus Awards recognizes those companies and individuals innovating in the cloud and providing offerings that are truly differentiated in the market.
“It’s an honor to be named a 2018 Stratus Award winner and to be recognized for our commitment to growth and innovation,” said David Trapp, founder and CEO, Trapp Technology. “This award is a testament to the expertise of our staff and the loyalty of our customers.”
Trapp Technology was selected as a Stratus Award winner for a number of key differentiators that have elevated the company’s ability to serve its customers. Trapp employees are highly trained to maintain strict adherence to ITIL and ITSM standards, the company guarantees fast, reliable, and redundant internet service with a 100 percent uptime and its executive leadership brings a level of expertise unmatched in the industry.
The company also introduced two new tools to improve efficiency with customer interactions. The first is a cost estimation tool designed to provide full pricing and allow customers to see the array of support that Trapp offers. This tool creates transparency and keeps critical information up front for potential clients. Trapp also developed a new internal and customer-facing chat platform to provide 24x7x365 access to their support team. The tool feautres accurate, real-time language translation, which alleviates issues surrounding language barriers and colloquial misunderstandings. This tool helped Trapp to grow its managed service department by roughly 20 percent, and has allowed the company to expand into global markets.
“Trapp Technology is clearly ahead of the pack helping to drive practical innovations in the cloud,” said Maria Jimenez, chief nominations officer, Business Intelligence Group. “The cloud is now part of all of our daily lives and the staff and volunteer judges are pleased to shed a little light on these innovative services, organizations and executives.”
Trapp Technology joins Cloudera, Hitachi, Luminoso and more, as leaders recognized for their innovation in the cloud computing industry. For more information on Trapp Technology and its wide-range of services, please visit www.trapptechnology.com, or call 602-443-9145.
About Trapp Technology
Trapp Technology provides the very best cloud, IT, VoIP, and security services to provide a true all-in-one IT solution for businesses who seek to cut IT costs and leverage technology to grow revenues. Trapp Technology’s services are designed to appeal to the growing number of medium- to enterprise-level businesses looking to outsource more IT infrastructure and application management services to help reduce total cost of ownership and free up internal resources, as well as those companies seeking the skills and support to quickly complete complex IT projects. For more information, visit trapptechnology.com.