What Remote Monitoring and Management (RMM) Means for IT
Wouldn’t it be nice to have somebody watching your IT and making sure that it is working as it should? In the business world, this is a valuable resource that can stop problems before they happen. With remote monitoring and management, you have IT professionals keeping track of your technology.
So what is Remote Monitoring and Management? It’s a collection of tools that are added to a client’s workstation and servers to gather information regarding the applications and hardware they operate. RMM also supplies activity reports to the IT service provider so they can track and resolve any issues with a system. In other words, it’s your way of maintaining your IT without ever having to worry about it.
An IT provider will implement Remote Monitoring and Management to meet your IT requirements. Their service will increase productivity because they’ll have access to your machines from a remote location. This allows them to work on any issues that come up at a moments notice. Remote monitoring and management is capable of detecting problems and reporting them to your service provider so they can fix the issue before you even notice it is happening.
There are different levels of monitoring that you can implement on your business. The three major categories are Network Monitoring, Server Monitoring, and Security Monitoring.
- Network monitoring will supervise your entire IT infrastructure such as servers, computers, virtual machines and anything else that is a part of your IT system.
- Server monitoring focuses on your servers and the issues that may apply to your website, bandwidth, backups or CPU.
- Security monitoring will monitor your system for any security breaches and diffuse them before they attack.
Why does business need Remote Monitoring and Management? There are many ways business benefits from remote monitoring and management. One of the first is downtime. Downtime is incredibly costly to businesses and those costs are hard to calculate initially. When you experience downtime, your productivity decreases and your resources have to be used to recover from downtime. Meanwhile, you are paying for staff waiting to work and your customers are losing trust in your ability to perform. Using a Remote Monitoring and Management service will make sure that you experience less downtime and have a reliable IT system.
Security is also a huge concern for businesses. Security breaches can compromise your information, staff information, business information, and even customer information. When your business experiences a cyber attack there is no telling what could happen. The security risk is much too high to not have a plan of action. Remote Monitoring and Management will make sure to prepare your system of potential threats and detect them before they become a problem.
Utilizing Remote Monitoring and Management is a great opportunity for businesses with limited IT resources. For small businesses with no IT department, you get a team of professionals working on your IT without paying for the staff or equipment. For business with IT departments, you get a team that will automate your maintenance and give you more time and energy to focus on bigger projects.