We are currently experiencing a high volume of support requests. 

Microsoft pushed an update that has cleared users’ saved passwords to their Microsoft-related services, including your Trapp Technology cloud. If you know your credentials, you can attempt to login as you normally would.

If your login credentials are not working, or you need assistance logging in to your Trapp Technology cloud, please contact our support team using ONE of the methods below.

Submitting more than one support request, or starting more than one chat session, will result in a surplus of tickets and will slow the process. 

Email

Submit a Support ticket. Include your name and your company name in the ticket.

Due to Microsoft’s update, our support agents are serving a significantly higher than normal amount of customers. This update was Microsoft-issued, and not within Trapp Technology’s control. We are bringing in additional support agents to accomodate the influx of support requests.

Thank you for your patience,
Trapp Technology

We are currently experiencing a high volume of support requests. 

Microsoft pushed an update that has cleared users’ saved passwords to their Microsoft-related services, including your Trapp Technology cloud. If you know your credentials, you can attempt to login as you normally would.

If your login credentials are not working, or you need assistance logging in to your Trapp Technology cloud, please contact our support team using ONE of the methods below.

Submitting more than one support request, or starting more than one chat session, will result in a surplus of tickets and will slow the process. 

Email

Submit a Support ticket. Include your name and your company name in the ticket.

Due to Microsoft’s update, our support agents are serving a significantly higher than normal amount of customers. This update was Microsoft-issued, and not within Trapp Technology’s control. We are bringing in additional support agents to accomodate the influx of support requests.

Thank you for your patience,
Trapp Technology

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Trapp Support

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Support Videos

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Update Account Info

For editing billing, users, software, contact info and financial professional info, please scroll to the bottom of the page.

MEDIUM SCREEN

Trapp Support

Ring the bell, we’re always here. 100% U.S.-based, 24/7/365.

Support Videos

An easy, quick way to walk you through common answers

Update Account Info

For editing billing, users, software, contact info
and financial professional info.

PORTRAIT AND MOBILE

Trapp Support

Ring the bell, we’re always here. 100% U.S.-based, 24/7/365.

Live Support Chat

Click here for the fastest way to resolve what’s going on. Experience shorter wait times with the same hands-on, personal service.

Support Videos

An easy, quick way to walk you through common answers

Update Account Info

For editing billing, users, software, contact info
and financial professional info.

DESKTOP

Support Videos

Cloud Clients

 

Log in to your Cloud portal on a PC

 

Log in to your Cloud portal with a Mac

 

Log in to your Cloud portal with an iPad or iPhone

 

Windows Remote Desktop connection

 

How to reset your password

 

How to make a copy of your local backup

PORTRAIT AND MOBILE

Support Videos

Cloud Clients

 

Log in to your Cloud portal on a PC

 

Log in to your Cloud portal with a Mac

 

Log in to your Cloud portal with an iPad or iPhone

 

Windows Remote Desktop connection

 

How to reset your password

 

How to make a copy of your local backup

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