Are you having trouble logging on to your Trapp Technology account from a PC? These tips may help.
Important: Your Trapp Technology portal page only works in Internet Explorer.
After you’ve clicked on your software icon, make sure to type in trapponline before your username when logging on for the first time.
Need a video walk through? Take a look at this quick video for more help:
Trapp Technology Support Team
About the Trapp Technology Help Desk
The Trapp Technology Help Desk website is a one-stop shop where you can take care of tasks such as adding or removing users, and updating your financial professional’s information.
While we provide many ways for you to update your cloud settings online, we know that there’s nothing that can replace a live support staff. Trapp Technology prides themselves on being 100% U.S.-based, and that includes our phone support. You can reach our support team from 8:00 AM–9:00 PM EST. If you have a support need outside of those hours, you can reach us through our 24/7 on-call support. All of these support features are included in your cloud hosting at no additional charge. Part of our help desk solution includes a dedicated on-boarding specialist that will assist your move to the cloud. We’ll take care of facilitating conference calls and make sure you are up and running smoothly.
Get in touch with our Cloud Help Desk team by calling 877.942.2568 x3 from 8:00 AM to 9:00 PM EST, or any time at www.trapptechnology.com/support. If you find that you need emergency support, we have an on-call technician that is available 24/7 by calling our support number.