| Features | EssentialsReactive IT Support | PremiumProactive IT Services | EnterpriseIT Service Management |
|---|---|---|---|
| Always Included | |||
| Customer Support Portal |  | | |
| Account Manager | | | |
| Service Delivery Manager | | | |
| Initial Network Discovery | | | |
| Onboarding Team | | | |
| Service Operations | |||
| Unlimited Help Desk Access | Standard | Priority | Priority Plus |
| Ticket Triage and Routing | | | |
| Level 1 Support | | | |
| Level 2 Support | | | |
| Level 3 Support | -- | | |
| Managed Endpoint | | | |
| Project Management | -- | | |
| Performance Reports | -- | | |
| IT Spending Benchmark | -- | -- | |
| Office 365 Subscription & Support | Optional | Optional | Optional |
| Electronic Content Management | Optional | Optional | Optional |
| Security | |||
| Managed Anti-Virus | | | |
| Initial Risk Assessment | -- | | |
| Monthly Vulnerability Scan | -- | -- | |
| Penetration Testing | -- | -- | |
| ArmorPoint Managed SIEM | -- | -- | |
| Employee Security Awareness Training | Optional | Optional | |
| Compliance Consulting | Optional | Optional | |
| Cloud & Infrastructure | |||
| Managed Cloud Backup | 100GB | 1TB | |
| Spam & Email Filtering | Optional | Optional | Optional |
| Managed Server | -- | | |
| Managed Network Devices | -- | | |
| Managed Public or Private Cloud Instance | -- | -- | |
| Disaster Recovery | -- | -- | |
| DOTVOX Hosted VoIP | -- | -- | |
