Customer Service Excellence Rooted in Employee Empowerment
PHOENIX, May 3, 2018 ─ Trapp Technology, a leading IT solutions provider that excels at bringing affordable, enterprise-level technology to businesses of all sizes, today announced it received a Bronze award in the Customer Service Department of the Year category in this year’s American Business Awards. The company’s excellence in customer service can be attributed to its culture of empowerment, education and mentorship.
“We empower our customer service team by providing them with best-in-class education and mentorship opportunities, which leads to both satisfied employees and client success,” said David Trapp, founder and CEO, Trapp Technology. “It’s an honor to be recognized and gratifying to know that our team’s hard work hasn’t gone unnoticed.”
In January 2017, Trapp Technology’s customer service team developed its own mission statement to help ensure successful customer interactions, and the team has since leveraged their mission to provide its award-winning service. The team’s mission is based on the principle that service should enhance the marketplace standing of all parties involved through the implementation of an industry-leading Information Technology Service Management (ITSM) system.
Because of its unyielding dedication to its mission, Trapp Technology’s customer service team has reached a level of expertise that very few IT companies can match. This expert team has helped to establish Trapp Technology as a leader in IT management, Voice over Internet Protocol (VoIP) communications, and cloud services, positioning the company as a top incubator for IT talent.
To further ensure success, Trapp Technology recently implemented a chat function that makes it quicker and easier for customers to receive assistance. The chat function enables the customer service team to promptly handle multiple customers at once. The technology utilized by Trapp also employs a sophisticated language translator that picks up regional dialects and slang, making it easier for their non-English speaking customers to receive support.
The American Business Awards are the premiere business awards program both nationally and internationally. The program was founded in 2002 to honor and recognize the exceptional achievements and positive contributions of both organizations and working professionals.
About Trapp Technology
Trapp Technology provides innovative solutions to your most complex cloud, voice, security, and IT challenges. Trapp Technology’s services are designed to appeal to the growing number of small- to medium-sized businesses looking to implement solutions that reduce the total cost of ownership, align with internal resources, and leverage the skills and support necessary to achieve business goals. For more information, visit trapptechnology.com.