Applicant Questionnaire: TSE1

Your Full Name*
Your Main Contact Phone*
Your Email Address*
Question 1: Define great customer support. What experiences have you had personally that are great examples?*
Question 2: What elements are necessary for a successful team and why?*
Question 3: How would you rate your key competencies for this job?*
Question 4: Explain what an RDP Connection is.*
Question 5: What is a private IP address and a public IP address. What is the main difference between the two?*
Question 6: A client calls to make changes to their account. What might be some ways you verify they belong on the account and can make changes?*
Question 7: A client call to remove an authorized outside consultant from their account. Later, the consultant calls and wants to know why they can't log in to their client. How would you handle this situation and what would you say to the consultant?*