Frequently Asked Questions

Trapp Technology FAQs

Cloud

ANSWER:

Yes! You can login through the IE browser on a PC. If working on a Mac or iOS device, you can download free Microsoft Remote Desktop app to access your cloud. On an Android device, a Remote Desktop Connection compatible app can be downloaded from the Google Play Store to access your cloud.

ANSWER:

Yes, you have complete control over your data and can move it anywhere you’d like.

ANSWER:

If you are using a single-user license, only one person will be able to access your software at a time. You must purchase a multi-user license to allow multiple people to access your software.

ANSWER:

For our cloud application hosting, we have three data centers located in sunny Arizona.

ANSWER:

Yes, we do. We provide nightly backups with 7-day rolling backups. Restore your data any time in the last week.

ANSWER:

Yes! We’ve preinstalled over 150 printers so your cloud should be able to print in your office immediately. If not, with a quick call to our support line, we’ll get your printer set up in no time!

Voice

ANSWER:

DOTVOX is a Phoenix-based premier hosted unified communications solutions provider, powered by Trapp Technology, one of Inc. 500’s fastest growing private companies in the United States. DOTVOX delivers enterprise-grade VoIP solutions to organizations of all sizes, bringing a mobile, comprehensive communications solution to a variety of industries.

ANSWER:

Voice over Internet Protocol (VoIP) is a revolutionary way of making and receiving phone calls. VoIP converts your speech to data packets and transmits them through the Internet through your current broadband connection instead of your traditional hard phone line. VoIP phones carry basic VoIP business features and advanced VoIP functionalities across your desk phone, PC or laptop, tablet, and smartphone.

ANSWER:

No. Due to our expert provisioning and pre-configuration of phones, your equipment starts to work seamlessly as soon as it’s connected, so you don’t experience any interruption to your phone service during porting. Learn more about our seamless porting process and how you can experience the best VoIP services by contacting a DOTVOX sales representative at sales@dotvox.com or 888.534.4955.

ANSWER:

Yes! Once we receive a signed and accurate LOA, our experts can port your toll-free number within approximately 48 hours. You’ll soon reap the benefits of a VoIP number without any disruption to your service.

ANSWER:

There is no software required to use DOTVOX; however, we do offer DOTVOX One as a desktop and mobile application.

ANSWER:

Yes! We want to ensure that businesses of all sizes and budgets are able to leverage the benefits of a revolutionary unified communications solution. DOTVOX has multiple financing programs for VoIP phones and hardware, with options to lease, purchase, or buy out. Give us a call at 888.534.4955 to learn more about VoIP equipment costs.

ANSWER:

Absolutely! Please email us at sales@dotvox.com at 888.534.4955 to find the service level and implement any additional features that meet your ideal VoIP solution requirements.

Tech Services

ANSWER:

In a nutshell, an MSP handles any IT related issue, project, or management task your company has, ranging from simple troubleshooting and consulting help to the complete monitoring, maintenance, and management of your IT assets.

ANSWER:

Outsourcing IT-related tasks to an MSP is most useful for companies that either do not have an internal IT department or do not have the necessary staff or skills to complete a project in-house. In addition to the cost-saving benefits, MSPs can also provide an additional layer of security and support for those that do have internal resources and/or existing processes.

ANSWER:

An MSP is supplemental to your IT department and may result in reduced operating costs or relieve the strain on your IT resources. Partnering with a trusted MSP completes the IT solutions, maintenance, and support essential to your business growth and competitive advantage.

ANSWER:

The “Freedom as a Service” IT Services option refers to the complete management of your company’s IT assets by Trapp Technology, ranging from end-user machines and applications to your data center infrastructure. FaaS allows companies to outsource complicated IT management tasks to a seasoned MSP that will handle project consulting and future planning, project management, and ongoing management tasks to fully encompass your IT needs and/or alleviate strains on your in-house IT resources.

ANSWER:

An IT Roadmap is a collaborative IT consulting service that allows companies to plan, design, and work toward their strategic IT performance goals by leveraging the expertise of Trapp Technology’s seasoned IT services staff.

ANSWER:

The Builder is a cost-estimation tool designed to provide full pricing transparency. Trapp Technology is aware that buying IT sucks, so we make it easy. It’s free to use, so go ahead and enjoy designing your ideal IT environment! Watch this Builder tutorial video to get started.

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